3/21/2023 0 Comments Limechat customer service![]() ![]() Live chat agents, available in the customers’ favorite channels, are the web’s shop assistants. Physical stores have employees assisting customers daily for a reason: People need help while shopping. If you’re unable to monitor your chat all night, then switching to offline mode will forward customer inquiries via email. Customers frequently have inquiries or problems outside of normal working hours, and live chat lets them submit a request even when an agent is not available. ![]() Live chat has the option to not be limited by business hours or bogged down with backlogged requests. Meanwhile, you will be able to log the conversation in Lime CRM and easily track what has been said, done and promised. A chat box appears in the corner of the web page offering the visitor to receive quick help and eliminating the need to search the site for a phone number or email address. This response was very poor, considering sales leads are lost if they don’t receive a response after the first five minutes. Half of the survey participants disclosed that they spent 10-20 minutes per week on hold. No waiting timesĪ 2013 survey conducted by ResearchNow showed that people spend an average of 43 days on hold in their lifetime. What’s in it for you?Ħ Reasons why extending your CRM with messaging and chat will boost your customer relations 1. Now, enough about the functionality, although we could gladly go on about it forever. As you know, closing a deal often requires more than a phone call and having an ongoing conversation will improve your chances to get there. Lime chat is all about maintaining your customer relationships and taking it one step further by personalizing the messaging experience. All these messages are gathered in one inbox and seamlessly integrated in your Lime CRM. The add-on offers both website messaging for your website and messaging solutions through your customer’s favorite channels such as WhatsApp, Facebook Messenger, and SMS. What is Lime Chat?įirst things first, what are we even talking about here? Lime Chat is our brand-new integration for creating and nurturing customer relationships across different messaging channels. In this article, we are going to focus on pinpointing the value from integrating a live-chat system and how it will benefit you and your customers. LimeChat’s assistant lets the brand instantly respond to customer queries throughout the buying journey, from product discovery to checkout to returns.Level up your Lime CRM with a next-gen live chat experience from ground breaking Userlike, our latest acquisition. The startup, founded in 2020 by Aniket Bajpai and Nikhil Gupta, creates enhanced user experiences for D2C brands and consumers through AI chatbots. As we continue to build a category-defining SaaS company for global eCommerce brands, with Stellaris’ track record in building global SaaS leaders and defining growth stories of leading D2C brands, we could not think of a better partner to support us in this journey,” said Nikhil Gupta, co-founder, LimeChat. ![]() Our growing client base stands testimony to the impact we have been able to generate for businesses. LimeChat was conceived with the mission to help brands leverage conversational mediums and powerful automation to create the most compelling user experiences. “Despite spending a lot of energy, human resources and capital, some stellar brands miss out on delivering quality customer experience and support. LimeChat has raised USD 4.2 million in seed funding led by Stellaris Venture Partners, with participation from Pi Ventures, Titan Capital and marquee angel investors. ![]()
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